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Please, check your fare class in your confirmation. You can learn more about the extras of each fare class here.
That depends on the fare class you have booked. Please, check your fare class in your confirmation. You can learn more about the extras of each fare class here.
Please, check your reservation confirmation. All items included in your reservation are shown in your confirmation. If there is no “checked baggage” written on your reservation, then you have either only 1 personal item (max weight 8 kg) or a cabin bag +personal item (max combined weight 10 kg ) included, depending on whether you purchased a Light class ticket or higher. However you can buy additional luggage and other extras like seats in Manage Booking. To log in, use your reservation number and password.
You can book all extras in the Manage Booking page. To log in, enter your reservation number (your travel agency will give you the 6 digits) and your last name.
Your First Name (Middle Name) and Last Name on the ticket should precisely match your name on the government issued ID. You are responsible for entering the name correctly during the booking process. Always carefully review the names before purchasing tickets. If you are booking tickets for someone else, ask specifically how their name appears on their ID. For children and infants you should precisely indicate the date of birth.
First Name and Last Name is a must and Middle Name is an option. If you haven’t indicated your middle name and it’s not on the ticket, that’s OK. Passengers without an indicated middle name will be accepted on board. However, if the passenger wants to add his middle name to the ticket, it can be done in the Service center only based on current ticket rules and fees.
In case of a minor error (e.g., the last name entered as “Sorensen” rather than “Soerensen”) there is nothing to worry about. However, major name changes, where it seems like the ticket might be transferred from one passenger to another, are prohibited and should be done only according to ticket rules. Corrections are allowed with proof that the name has changed legally, e.g., in case of marriage.
You can bring one stroller per child (up to 5 years old) for free.
In most cases you can use the stroller up to boarding time, when it is handled over to ground staff. In some airports you can also rent a stroller to use up to boarding time.
Note: at Billund Airport (Denmark) strollers must be checked-in.
Only 1 item per child is for free. If you want to have two or more items, you’ll have to add extra luggage to your booking.
You can bring one 10 kg bag for your infant in addition to your hand luggage.
There is no predefined maximum size limit, as opposed to the the weight limit, which may not exceed 23 kg per item. If you want to take some extra large or unusually shaped item other than a travel bag or similar, it’s best to contact us and inquire whether we can take the item in cargo hold, preferably via our email info@primeraair.com.
Yes, you can, but limitations apply. If it is a relatively small item, e.g., a camera/laptop (incl. bag or case) or a purse, and the total weight of both items does not exceed 10kg, you can safely take it onboard.
No. A regular size backpack would already count as a luggage item, and you would have to check in either the backpack or your your carry-on luggage bag.
If you are traveling with an infant, you can bring +1 bag with baby-care items (up to 10 kg), which can be either taken in the cabin or checked in.
Usually bank transfer payments take 2–3 days for us to receive. After receiving the payment we will send you confirmation.
We don’t charge any fee for payments by bank transfer. Please, check with your bank for fees applicable for the transaction.
Please check with your credit card issuer/bank for restrictions on internet purchases, or try the Debit/Credit option. If you are still having issues, please change the payment method to bank transfer.
You have to make you reservation again and choose credit card payment. You will have new confirmation. The previous booking will be cancelled.
Our fares are non-refundable, except the Flex/Premium Flex fare, which is fully refundable.
Delays and cancellations are unavoidable and do occur from time to time due to the nature of air travel. Please, check our conditions about flight cancellations and delays.
See conditions for cancellations and delays
In case a flight has been cancelled, you can have your flight rebooked to another date or get your ticket refunded. Normally in case a flight is cancelled, you will receive a notification email and SMS from us with instructions on how to proceed. In case you find out that a flight has been cancelled but do not receive any notification, please contact irregularity@primeraair.com.
Delays and cancellations are unavoidable and do occur from time to time due to the nature of air travel. Please, check our conditions about flight cancellations and delays.
You cannot check-in your baggage online, obviously. If you are checking in online, but also have baggage to check in, you will have to go to the airport in time, preferably 2 hours before departure, to give your bags up for check-in.
Currently online check-in is only available for some airports. Learn more on our Check-in Page. We are working hard to make online check-in available for other airports in the future.
We also have a self-service kiosk available in these airports: ARN, MMX, GOT, CPH, BLL and KEF.
Yes, we make sure children are seated together with their parents or accompanying adults.
We try to seat families or all the passengers included a reservation together, however, sometimes that may not be possible, for example, if a flight has just a few scattered free seats left. If you make separate reservations, it is recommended to reserve your specific seats.
Of course. If you need any kind of assistance, please contact us at info@primeraair.com with “SPECIAL ASSISTANCE FOR DISABLED PASSENGERS” in the subject field of your email.
If it is a dog or a cat, you can. To order this service, please contact info@primeraair.com 7–10 days beforehand and in your email please indicate the subject: “PET service request”. To learn more about Primera Air’s conditions regarding traveling with animals, please see this link.
If you have an exotic or other species of pet, please contact us at least 7–10 days beforehand and inquire whether your pet can be accepted on the flight.
Via email:
info@primeraair.com
In your email please indicate the subject: “PET service request”.
Via phone:
Scandinavia and Finland: +45 32820540
Mon–Thu: 09:00–18:00
Friday: 09:00–17:30
Iceland: +354 5276000
Mon–Thu: 07:00–16:00
Friday: 07:00–15:30
All items found on board are forwarded to the “Lost and Found” (lost property/articles) office of the arrival airport. Please, look for the Lost and Found contact information on the website of the arrival airport.