Travel Info

Travelling with Animals

 

Flights to/from the Nordic countries:

There are two methods of animal carriage on Primera Air flights:

  • pets carried in the passenger cabin in an approved container
  • pets carried in the cargo compartment

Pet travel is bookable only via our Call Center. Please see our Table of Fees for more information on pricing.

Animals carried as cabin baggage have to meet the following requirements:

  • Pet shall be either a dog or a cat
  • Pet shall be odorless
  • Pet should preferably be carried in a container not exceeding the maximum size of 40 x 25 x 23 cm
  • Pet shall not exceed 8 kg
  • Passenger travelling with pet container may carry only one container and cannot bring “normal” cabin baggage in addition
  • Carriage of pet in cabin according to this approval must not cause discomfort to other passengers or result in extra cleaning of cabin
  • If deemed necessary, the airport staff or the crew may order removal of the pet from the cabin and have it loaded in the cargo hold. In this case the requirements applicable to “Animals traveling in the cargo compartment” must be fulfilled.

Animals which cannot be carried in the cargo compartment of the aircraft will not be allowed to fly.

Animals traveling in the cargo compartment have to meet the following requirements:

  • The animal shall be carried in a container which meets the specifications of the "IATA Live Animals Regulations"
  • Pet shall be either a dog or a cat
  • The container must be equipped with only one kennel door
  • The container door must be securely lockable
  • Passenger must secure the container door to avoid any unintentional opening during transport.
  • The container must not have any door or hatch which can’t be locked properly.
  • Containers and cages with door openings on top / roof part are not allowed.
  • Pet must be able to stand up, turn around and lay in a natural position when in its container.
  • Container must be clearly marked with passenger name and mobile phone number.
  • Container must be clean, in good condition, and made of a solid material that is fully waterproof. However, weld mesh containers are not allowed.
  • Passenger must remove or lock any wheels.
  • The container must be equipped with trays for food & water.
  • Only one animal per container, unless they are used for cohabitation.

Note: Pets are normally subject to strict import controls by authorities. These may include documentation requirements and prior quarantine arrangements. Passenger is solely responsible for obtaining relevant information from proper authorities and following applicable requirements.

 

Assistance Animals

Whenever possible, and where acceptable to the passenger, assistance animals should be checked in in a suitable travelling container for transportation in the hold. The container must meet the specifications of the "IATA Live Animals Regulations" and requirements described above. The animal may, however, travel in the cabin at the feet of the passenger in question.

Assistance animals are:

  • Guide dogs
  • Hearing dogs
  • Dogs trained to assist physically impaired people in their daily life

Two assistance animals may be allowed on the same flight, provided there are no other pets in the cabin. When an assistance animal is taken into the cabin, it is excluded from weight limitations and container requirements.

Only bookable via our Call Center.

Please see our Table of Fees for more information.

 

Flights to/from the UK, US and Canada:

Pets are not allowed with exceptions listed below.

 

Travelling with a service dog

Service dogs are allowed onboard our flights. Please note that service dogs in training are not considered as service dogs therefore regular pet travel rules apply.

 

Booking a service dog

Service dogs can travel on our flights in the cabin at no extra charge. To book a place for your service dog free of charge, please contact our Call Center. We recommend that you book at least 48 hours before departure to make sure we have enough space. If you are travelling to/from the United Kingdom, please ensure that you review the additional requirements outlined below.

 

Regulations to travel

The owner must make sure that the service dog has the necessary documentation to fly, including vaccination documents. Please note that the owner is liable for any fines, costs or any other expenses incurred as a result of insufficient documentation.

 

Identifying a service dog

Service dogs must be easily identifiable with an ID card, other written documentation, a harness or tags, or credible verbal assurance of a qualified individual with special needs travelling with the animal. Please note that we will only ask for documentation at the airport if the passenger's verbal assurance is not deemed sufficiently credible.

 

Travelling to/from the United Kingdom

In order for your service dog to be permitted on a flight to/from the UK, your dog must be a recognized assistance dog. For more information, please visit https://www.gov.uk/take-pet-abroad/guide-dogs

You should contact our Call Centre at least 48 hours prior to departure, to make sure all documentation, including vaccination details, is correct.

 

Emotional support dogs

Emotional support or psychiatric service dogs are accepted on direct flights to/from the U.S. only, except on flights between the UK and the US. The emotional support dog must accompany a passenger requiring this assistance, and valid documentation (issued less than 1 year ago from the date of the passenger's scheduled initial flight) asserting the need for such assistance must be presented at check-in and accompany the animal when travelling.

The documentation must be on the letterhead of a licenced mental health professional (psychiatrist, psychologist, licensed clinical social worker, including a medical doctor specifically treating the passenger's mental or emotional disability) and must state the following:

  • The passenger has a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders—Fourth Edition (DSM IV).
  • The passenger needs the emotional support or psychiatric service animal as an accommodation for air travel and/or for activity at the passenger's destination.
  • The individual providing the assessment is a licensed mental health professional, and the passenger is under their professional care.
  • The date and type of the mental health professional's license and the issuing state or other jurisdiction.

  

Police and rescue dogs

Police and rescue dogs are accepted in the cabin on flights between Schengen countries only.

 

At the airport and on board

  • Please check in with your service dog at our check-in counter at least 1 hour before departure, so we can make sure we can take care of anything you might need.
  • You will be assigned a suitable seat, and your service dog must lie or sit on the floor in front of you.
  • Your dog must be on duty and easily identifiable as a service dog (e.g., wearing a vest).
  • Arrive at the boarding gate at least 45 minutes before departure, so that you have plenty of time to board and get settled.

 

We will keep you up to date with information and do all we can to make your trip smooth. Let our airport representatives and cabin crew know, if there is anything else that we can do to help.