Travel Info

Cancellation Protection

Primera Air fares are non-refundable for Primera Light, Comfort and Premium classes, unless cancellation protection has been purchased with the booking. Primera Flex and Premium Flex fare classes are fully refundable.

Cancellation protection is available for purchase on the payment page in the booking process. The insurance costs are set per passenger according to the flight and can be found on our booking pages.

The cancellation protection covers you if you are forced to cancel your trip, due to acute illness or accident up to the departure date. A valid doctors certificate must be provided to Primera Air no later than seven days after the originally planned departure. We also recommend that passengers contact their credit card companies, as they often include travel insurance.

Please see our Table of Fees for more information.