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We, Us, Our – Primera Air Scandinavia A/S or Primeraair Nordic SIA as the case may be.
You, Your - any person holding a Ticket who is to be carried or is carried on an aircraft, except members of the crew, or, in relation to Ticket refunds, the person who paid for the Ticket. (See also the definition for Passenger.)
Agreed stopping places - the places, except the place of departure and the place of destination, set out in Your Ticket or shown in Our timetables as scheduled stopping places on Your route.
Airline designator code - the two or three letters or the letter and number which identify particular Carriers.
Authorized agent - a Passenger sales agent who We have appointed to represent Us in selling air transportation on Our services.
Baggage - Your personal property accompanying You on Your flight. Unless We say otherwise, this consists of Your Checked and un- Checked Baggage.
Baggage Check - the parts of Your Ticket which relate to carrying Your Checked Baggage.
Baggage identification tag - a document We give You to identify each piece of Your Checked Baggage.
Carrier - an air carrier.
Checked Baggage - Baggage which We have taken into Our custody and for which We have issued a Baggage Identification Tag or a Baggage Check or both. (Checked Baggage travels in the hold of the aircraft.)
Check-in deadline - the time limit We have set by which You must have completed Check-in and received Your boarding pass.
Conditions of carriage - these Conditions of Carriage or another carrier’s conditions of carriage as the case may be.
Conjunction Ticket - a Ticket We have issued to You in conjunction with another Ticket which together make up a single contract of carriage.
Connecting flight - a subsequent flight providing onward travel on the same Ticket or on a Conjunction Ticket.
Consumer - a man or a woman who has bought a Ticket under a contract governed by the law of a member state of the European Union, America or Canada, as the case may be and plans to use it for travel outside his or her trade, business or profession.
Convention - whichever of the following apply.
The Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12 October 1929 (referred to below as the Warsaw Convention).
The Warsaw Convention as amended at The Hague on 28 September 1955.
The Warsaw Convention as amended by Additional Protocol No.1 of Montreal (1975).
The Warsaw Convention as amended at The Hague and by Additional Protocol No. 2 of Montreal (1975).
The Warsaw Convention as amended at The Hague and by Additional Protocol No. 4 of Montreal (1975).
The Guadalajara Supplementary Convention (1961).
The Convention for the Unification of Certain Rules for International Carriage by Air, signed at Montreal, 28 May 1999 (referred to below as the Montreal Convention).
Coupon - a paper Flight Coupon or an Electronic Coupon, each of which entitles the Passenger named on it to travel on the particular flight identified on it.
Damage - includes death of, wounding of, or bodily injury to a Passenger. It also includes loss, partial loss, theft of, or other damage to Baggage arising out of, or in connection with, either carriage on flights We operate or other services We provide.
Days - all seven days of the Week. For the purpose of sending notices, We will not count the day on which notice is sent. For the purposes of deciding whether a Ticket is valid, We will not count the day on which the Ticket was issued, or the first flight began.
Electronic Coupon - an Electronic Flight Coupon for an Electronic Ticket held in Our computer database.
Electronic Ticket - an Itinerary and Receipt, Electronic Coupons and any boarding document We have issued to You.
Events beyond Your control - unusual and unforeseeable circumstances which You cannot control and the consequences of which You could not have avoided even if You had taken all due care.
Flight Coupon - the part of Your Ticket which has the words 'Good for Passage' printed on it. In the case of an Electronic Ticket, it means the Electronic Coupon. The Flight Coupon shows the places of departure and destination between which You are entitled to be carried.
Involuntary Fare Refund - a refund, under Article 10b, of the fare for Your Ticket.
Itinerary and receipt - a document or documents We or Our Authorized Agents issue on paper, by fax, by E-mail, or deliver Electronically to Passengers travelling with Electronic Tickets. It contains the Passenger's name, flight information and a receipt.
Passenger - any person holding a Ticket who is carried, or is to be carried, on an aircraft, except members of the operating crew. (See also the definition for You, Your.)
Passenger Coupon - the part of Your Ticket which is marked as such.
SDR - a Special Drawing Right as defined by the International Monetary Fund.
Stopover - a scheduled stop on Your journey at a point between the place of departure and the place of destination.
Tariff - the published fares, charges and related Conditions of Carriage of an airline which have been filed, where required, with the appropriate authorities.
Ticket - either a document called 'Passenger Ticket and Baggage Check' or an Electronic Ticket, which We or our Authorized Agents have issued to You.
Transit Passenger - a Passenger arriving at an airport for onward travel to another country:
Un-Checked Baggage - Your Baggage other than Your Checked Baggage. (You take Your Un-Checked Baggage with You on to the aircraft.)
Validity period - the period for which Your Ticket is valid for travel.
Voluntary fare refund - a refund, under Article 10.3., of the fare for Your Ticket.
2.1. Except as provided in Articles 2.3 and 2.4, these Conditions of Carriage will apply to all flights we operate and to any case where we have a legal liability to you in relation to your flight.
2.2. Where carriage is performed by us on behalf of a Charterer these Conditions of Carriage apply to you when they are incorporated by reference in your Ticket or in your agreement with the Charterer. In order to avoid any doubt in the case of flights operated by us on behalf of a Charterer, we are not bound by any provision contained in their agreement with you which extends beyond these Conditions of Carriage.
2.3. These Conditions of Carriage are applicable unless they are inconsistent with applicable law, in which event such law will prevail in respect of our liability. If any provision of these Conditions of Carriage is invalid under any applicable law, the other provisions will nevertheless remain valid.
2.4. Except as provided in these Conditions of Carriage, in the event of inconsistency between these Conditions of Carriage and any other regulations we or our Authorized Agents or the Charterer (if applicable) may publish in respect of flights operated by us, dealing with particular subjects, these Conditions of Carriage will prevail in respect of our liability to you.
2.5. These Conditions of Carriage may, from time to time, be subject to change. In the event of any claim being made, the Conditions of Carriage applicable at the time your contract with us or with our Authorized Agent or the Charterer (if applicable) was entered into will govern that claim.
2.6. When We carry You and Your Baggage You must obey our regulations. Please concern, among other things:
Travelling documents and documents for entrance of another country
3.1. General
3.1.1. We will only carry You if You are the Passenger named in the Ticket. We may ask You to prove that this is the case.
3.1.2. You cannot transfer Your Ticket unless these Terms and Conditions state otherwise.
3.1.3. We sell some Tickets at low or discounted fares which may be partly or completely non-refundable. You should choose the fare which best suits Your needs and consider taking out insurance to cover instances where You might have to cancel Your Ticket.
3.1.4. Your Ticket is Our property at all times if it was issued by Us or Our Authorized Agents. If Your Ticket was issued by or on behalf of another airline, it is the property of the airline which issued it.
3.1.5. Except where You have an Electronic Ticket, You will not be entitled to be carried on a flight unless You have presented a valid Ticket to us containing: -
You will not be entitled to be carried on a flight if the Ticket You have presented is spoiled, torn or damaged or if it has been altered or tampered with unless We or our Authorized Agents have made the alteration.
If You are travelling on an Electronic Ticket, You will not be entitled to be carried on a flight unless the Electronic Ticket was issued in Your name and You can prove to us that You are the person named on it.
3.1.6. A Ticket is a valuable document and You must make sure it is not lost or stolen.
3.2. Validity period
3.2.1 Unless it says differently on the Ticket, in these Conditions of Carriage, or in any Tariffs which apply, a Ticket is valid for travel for:
3.2.2. If You are prevented from travelling within the Validity Period of a Ticket because We could not confirm Your reservation at the time You asked for it, We will:
3.2.3. If, after beginning Your journey:
You must give us a medical certificate. The certificate must:
When We receive the certificate, We may decide to extend the validity period until either:
If the Flight Coupons left on Your Ticket involve one or more Stopovers, We may decide to extend the Validity Period up to a maximum of three months from the recovery date. If other members of Your immediate family Were travelling with You when You fell ill, We will extend the validity period of their Tickets for a similar period.
3.2.4. If:
We may solely decide to do either, or both, of the following.
3.3. Using flight Coupons in the right sequence and changes in itinerary
3.3.1. Your Ticket is valid only for the transportation shown on it from the place of departure through any agreed stopping places to the final place of destination. The fare You have paid is based on our tariff for the transportation shown on Your Ticket and forms part of Your contract with us.
3.3.2. Your Ticket is no longer valid if You do not use all the Coupons in the sequence provided in the Ticket. Where You change Your travel without our agreement and the price for the resulting transportation You intend to undertake is greater than the price originally paid, You will be requested to pay the difference in price. Failure to pay the price applicable to Your revised transportation will result in refusal of carriage.
3.3.3. If You change Your transportation without our agreement, Your unused Flight Coupons will not be valid for travel and will have no value and We will not carry You until:
If the revised fare is lower than the fare You have already paid, We or our Authorized Agents will not refund You the difference.
3.3.4. While some changes to Your transportation will not result in a change of fare, others, such as changing the place of departure may result in a fare increase. Many fares are valid only for travel on the dates and for the flights shown on the Ticket. You may not be able to change these at all or only if You pay us an extra fee to do so.
3.3.5. We will accept each Flight Coupon in Your Ticket for transportation in the class of service on the date and flight for which You have a reservation unless You fail to meet the Check-in and boarding requirements in Article 6 or We have to deny You boarding because of overbooking or We exercise our right to refuse to carry You in accordance to the terms of these Conditions of Carriage.
3.3.6. If You cancel a booking before the Check-in Deadline for Your flight, We will not cancel Your return or onward reservations.
3.3.7. If You fail to cancel a booking before the Check-in Deadline for Your flight and do not show up for the flight, We may decide to cancel Your return or onward reservations.
3.4. Replacement Tickets
If You ask, We will replace Your Ticket with a new Ticket if:
We will only do this if:
We will not claim from You any losses which result from our own negligence.
We may charge a reasonable administration fee for issuing a new Ticket, unless the loss or damage was caused by us or our Authorized Agents.
If We or our Authorized Agents did not issue Your Ticket, You must apply for a refund from the airline which issued it.
4.1. General
4.1.1. Your fare covers transporting You from the airport, starting from the moment when You have embarked in the Aircraft, at the place of departure to the airport at the place of destination, unless We say otherwise.
4.1.2. Your fare does not include ground transport between one airport and another or between an airport and the town terminal.
4.1.3. We or our Authorized Agents will work out the fare for Your Ticket which applies under our tariff on the date You pay for it. The fare will be for travel on the specific dates and itinerary shown on Your Ticket.
4.1.4. If You want to change either Your itinerary or Your dates of travel, this may increase the fare.
4.1.5. Carrier imposed charges and/or surcharges may be added to Your fare as part of the published total amount payable for Your transportation.
4.2. Taxes, fees and charges
4.2.1. You must pay any taxes, fees and charges imposed on us or on You by governments or other authorities, or by operators of airports.
4.2.2. When You buy Your Ticket, We will tell You about any:
4.2.3. Taxes, fees and charges change constantly and can be imposed or altered after the date We have issued Your Ticket. If they change or if a new tax, fee or charge is imposed after We have issued Your Ticket, You will have to pay us any increase. Similarly, if any taxes, fees and charges You pay to us in respect of Your transportation when We issue the Ticket are then abolished or reduced, You will be entitled to claim a refund from us. If You are a resident of, and Your flight departs from, the Federal Republic of Germany, any increase in taxes, fees or charges will not be applied in the period of 4 months from the date of purchase of the Ticket.
4.2.4. If You do not use Your Ticket, You will be entitled to claim a refund of any taxes, fees and charges which You paid, less a reasonable service charge.
4.3. Currency
You must pay the fare, carrier imposed charges and surcharges, and any taxes, fees and charges in the currency of the country in which the Ticket is issued, unless We or our Authorized Agents say You must use another currency at or before the time You pay. We may decide to accept payment in another currency.
5.1. General
5.1.1. We will record Your reservation in our computer system. If You ask, We or our Authorized Agents will send You confirmation of Your reservation to the email address that was provided to us at the time that the booking was made.
5.1.2. Some fares have conditions attached to them which limit or exclude Your right to change or cancel reservations.
5.1.3. We or our Authorized Agents may charge additional carrier or agency fees for issuing or changing Your Ticket or providing other reservation services.
5.2. Time limits for payment of the fare
If You have not paid for Your Ticket by the deadline We or our Authorized Agents have set, We may decide to cancel Your reservation.
5.3. Personal information
5.3.1. We may use the personal information that You provide and We collect, including information about how Your purchase history and how You use our services and facilities ('Your personal information'), for the purposes of:
5.3.2. For these purposes We may release Your personal information to:
This may involve sending Your personal information outside the European Economic Area, USA or Canada.
5.4. Passengers requiring advance arrangements
5.4.1. For Passengers with a disability refer to Article 17.
5.4.2. If You are not a Passenger with a disability but You ask us or our Authorized Agents at the time of booking to provide any special assistance, We will make reasonable efforts to meet Your request.
5.4.3. We may decide not to carry:
if arrangements to carry them have not been made before Check in.
5.5. Seating
5.5.1. We will try to honor advance seating requests.
5.5.2. We cannot guarantee that You will be able to sit in any particular seat.
5.5.3. We can change Your seat at any time, even after You have boarded the aircraft, as We may need to do this for operational, safety or security reasons.
5.6. Reconfirming reservations
5.6.1. You may have to reconfirm onward or return reservations within certain time limits. We will tell You if You need to reconfirm and how and where You should do this.
5.6.2. If You fail to reconfirm, We may decide to cancel Your onward or return reservations.
5.6.3. If You fail to reconfirm but let us know that You still want to travel and there is space on the flight, We will reinstate Your reservations and carry You. If there is no space on the flight, We will use reasonable efforts to carry You to Your next or final destination on a later flight.
5.6.4. You should Check the reconfirmation requirements of any other carriers involved in Your journey and where necessary, reconfirm with the carrier whose airline designator code appears on the Ticket for the flight in question.
6.1. Check-in deadlines
Check-in deadlines vary and Your journey will be smoother if You allow plenty of time to Check in, however at any case not later than 1 hour prior to boarding time indicating in the Ticket. Please find out the Check-in deadlines for Your flights before You travel and keep to them. We may also tell You a time by which You must present Yourself for Check-in.
6.2. The Check-in deadline for Your first flight
We or our Authorized Agents will tell You the Check-in deadline for Your first flight with us. Check-in deadlines for all our flights are set out in our Website www.primeraair.com and You can also ask us or our Authorized Agents for details at any time.
6.3. You must Check in by the Check-in deadline
If You do not complete the Check-in process by the Check-in deadline, We may decide to cancel Your reservation and not carry You. By completing the Check-in process We mean that You have received Your boarding pass for Your flight.
6.4. You must arrive at the boarding gate on time
You must be present at the boarding gate not later than the time We give You when You Check in, usually indicated in the boarding pass. We may decide not to carry You if You fail to arrive at the boarding gate on time.
6.5. We are not liable if You fail to meet deadlines
We will not be liable to You for any loss or expense You suffer if You fail to meet Check-in deadlines, fail to present Yourself for Check-in on time (if We tell You a time) or fail to be at the boarding gate on time.
7.1. Our right to refuse to carry You:
7.1.1. We may decide to refuse to carry You or Your Baggage if one or more of the following has happened or We reasonably believe may happen:
7.1.1.1. If carrying You or Your Baggage may put the safety of the aircraft or the safety or health of any person in the aircraft in danger.
7.1.1.2. If carrying You or Your Baggage may affect the comfort of any person in the aircraft.
7.1.1.3. If You are drunk or under the influence of drink or drugs.
7.1.1.4. If You are, or We reasonably believe You are, in unlawful possession of drugs.
7.1.1.5. If You have ever been caught smoking, attempting to smoke and/or tampering with a smoke detector on a previous flight by a member of our crew.
7.1.1.6. If Your mental or physical state or health is a danger or risk to You, the aircraft or any person in it.
7.1.1.7. If You have refused to allow a security Check to be carried out on You or Your Baggage.
7.1.1.8. If You have not obeyed the instructions of our ground staff or a member of the crew of the aircraft relating to safety or security.
7.1.1.9. If You have used threatening, abusive or insulting words towards our ground staff or another Passenger or a member of the crew of the aircraft.
7.1.1.10. If You have behaved in a threatening, abusive, insulting or disorderly way towards a member of our ground staff or a member of the crew of the aircraft.
7.1.1.11. If You have deliberately interfered with a member of the crew of the aircraft carrying out their duties.
7.1.1.12. If You have put the safety of either the aircraft or any person in it in danger.
7.1.1.13. If You have made a hoax bomb or other security threat.
7.1.1.14. If You have committed a criminal offence during the Check-in or boarding processes or on board the aircraft.
7.1.1.15. If You have not, or do not appear to have, valid travel documents.
7.1.1.16. If You try to enter a country for which Your travel documents are not valid.
7.1.1.17. If the immigration authority for the country You are travelling to, or for a country in which You have a stopover, has told us (either orally or in writing) that it has decided not to allow You to enter that country, even if You have, or appear to have, valid travel documents.
7.1.1.18. If You destroy Your travel documents during the flight.
7.1.1.19. If You have refused to allow us to photocopy Your travel documents.
7.1.1.20. If You have refused to give Your travel documents to a member of the crew of the aircraft, when We have asked You to do so.
7.1.1.21. If You ask the relevant government authorities for permission to enter a country in which You have landed as a transit Passenger.
7.1.1.22. If carrying You would break government laws, regulations, or orders.
7.1.1.23. If You have refused or failed to give us information which a government authority has asked us to provide about You, including Passenger information requested in advance of Your flight.
7.1.1.24. If You have not presented a valid Ticket.
7.1.1.25. If You have not paid the fare (or any applicable carrier imposed charges and surcharges, and any applicable taxes, fees and charges) for Your journey.
7.1.1.26. If You have presented a Ticket acquired illegally.
7.1.1.27. If You have presented a Ticket which You did not buy from us or our Authorized Agents.
7.1.1.28. If You have presented a Ticket which was not issued by us or our Authorized Agents.
7.1.1.29. If You have presented a Ticket which has been reported as being lost or stolen.
7.1.1.30. If You have presented a counterfeit Ticket.
7.1.1.31. If You have presented a Ticket with an alteration made neither by us nor our Authorized Agents.
7.1.1.32. If You have presented a spoiled, torn or damaged Ticket or a Ticket which has been tampered with.
7.1.1.33. If You cannot prove You are the person named in the Ticket.
7.1.1.34. If You have changed Your transportation without our agreement as set out in Article 3.3.
7.1.1.35. If You have failed to present Your Ticket or Your boarding pass or Your travel documents to us when reasonably asked to do so.
7.1.1.36. If You have failed to complete the Check-in process by the Check-in deadline.
7.1.1.37. If You have failed to arrive at the boarding gate on time.
7.1.1.38 If You have refused or failed to undergo health screening or a health examination requested by us or by a government or enforcement agency.
7.1.1.39. If You have behaved in a way mentioned above on or in connection with a previous flight and We believe You may repeat this behavior.
7.2. Our right to refuse to carry You when We have banned You from our route network
7.2.1. Separately, and in addition to our right to refuse to carry You under any of the provisions of Article 7.1.1., We will be entitled to refuse to carry You or Your Baggage if We have given You a banning notice.
7.2.2. By a banning notice We mean a written notice We have given to You informing You that You are banned from being carried on our route network. (This means You are banned from travelling on all flights We operate.) This notice will give the date when the ban comes into force and the period for which it applies. A banning notice will also ask You not to buy a Ticket or ask or allow anyone to do so for You.
7.2.3. If You try to travel while a banning notice is in force, We will refuse to carry You and Your only recourse will be receipt of an involuntary fare refund. You will not be entitled to any compensatory or other damages.
8.1. Your free Baggage allowance
We can carry some of Your Baggage free of charge. Your free Baggage allowance will be shown on Your Ticket, or in the case of an Electronic Ticket, on Your itinerary and receipt and will depend on our Baggage regulations applying at the time of Your flight. If You are in doubt, please ask us or our Authorized Agents for details of Your free Baggage allowance and our Baggage regulations.
8.2. Excess Baggage
You will have to pay a charge for the carriage of Baggage over Your free Baggage allowance. Please ask us or our Authorized Agents for details of our excess Baggage rates.
8.3. Items You must not carry in Baggage
You must not carry the following in Your Baggage (whether as Checked Baggage or Un-Checked Baggage):
If We discover that You are carrying forbidden items, We will refuse to carry them. Please ask us or our Authorized Agents for information about forbidden items if You need it.
8.4. Firearms
8.4.1. On some of our services We do not carry firearms and ammunition. On services where We do carry firearms and ammunition We may charge a handling fee for accepting firearms and ammunition or We may exclude firearms and ammunition from Your free Baggage Allowance in which case You will have to pay an excess Baggage charge.
8.4.2. If You want us to carry firearms and ammunition, other than sporting guns or ammunition, You must get our permission before You Check in. If You do not, We may decide not to carry them.
8.4.3. If You are travelling on a service where We carry firearms and You want us to carry sporting guns or ammunition, You must let us know before You Check in. If You do not, We may decide not to carry them.
8.4.4. All firearms and ammunition must be carried as Checked Baggage and We will not allow You to take them into the aircraft cabin.
8.4.5. All firearms carried as Checked Baggage must be unloaded, have the safety catch on and be suitably packed.
8.4.6. Carrying firearms and ammunition is covered by the ICAO Technical Instruction and IATA Regulations referred to above.
8.4.7. You must make sure that You have all the documents You need for firearms and ammunition. If You do not, Wemay decide not to carry them.
8.5. Dangerous items You must not take with You on to the plane
8.5.1. You must not take any item into the aircraft cabin if We tell You that We reasonably believe that its presence there would affect the safety and security of the aircraft or any person in it. You must not take any item into the aircraft cabin which You are forbidden from taking into the aircraft cabin by law.
8.5.2. You must not take antique, toy or replica guns or Weapons into the aircraft cabin.
8.5.3. You must not take swords, knives, archery bows, arrows or similar Weapons into the aircraft cabin.
8.5.4. We may either tell You to Check in items referred to in Articles 8e1, 8e2 and 8e3 as Checked Baggage or refuse to carry them altogether.
8.6. Fragile or perishable items must not be packed in Baggage Checked into the hold
You must not include in Your Checked Baggage fragile or perishable items or items of special value such as:
8.7. Our right to refuse to carry Checked Baggage not properly and securely packed
We will refuse to carry Checked Baggage if We reasonably believe that it is not properly and securely packed in suitable containers.
8.8. Our right to search, screen and x-ray You and Your Baggage
8.8.1. For reasons of safety and security We or our agents may ask to search and screen You and search, screen or x-ray Your Baggage. We will always try to search, screen or x-ray Your Baggage when You are present. However, if You are not available, We may search Your Baggage in Your absence.
If You do not allow us to carry out the necessary safety and security searches, screening and x-rays, We will refuse to carry You and Your Baggage.
8.8.2. If a search or screening causes Damage to You, or a search, screening or x-ray causes Damage to Your Baggage, We will not be liable for the Damage unless it was caused by our negligence or fault.
8.9 Checked Baggage (Baggage Checked into the hold)
8.9.1. You must put Your name on each item of Checked Baggage.
8.9.2. When You Check in Your Checked Baggage, We will give You a Baggage identification tag for each piece.
8.9.3. We will carry Your Checked Baggage, whenever possible, on the same aircraft as You, unless We decide for safety, security or operational reasons to carry it on another flight. If We carry Your Checked Baggage on another flight We will deliver it to You, unless the law says You must be present for customs clearance.
8.10 Un-Checked Baggage (Baggage You carry on to the plane)
8.10.1. We set maximum dimensions and Weights for Un-Checked Baggage, which must also:
8.10.2. If:
You must Check it in as Checked Baggage.
8.10.3. If You have an item of Baggage (such as a musical instrument) larger or heavier than the maximum dimensions and Weight for Un-Checked Baggage but unsuitable to be carried as Checked Baggage, We will carry it in the aircraft cabin if:
Please ask us or our Authorized Agents for details of our charges.
8.11. Collecting and delivering Baggage Checked into the hold
8.11.1. You must collect Your Checked Baggage as soon as We have made it available at Your place of destination or stopover. If You do not collect it within a reasonable time, We may charge You a storage fee. If You do not claim Your Checked Baggage within three months from the date We make it available, We may dispose of it without any liability to You.
8.11.2. Only the person with the Baggage identification tag and if one has been issued, the Baggage Check, can claim a piece of Checked Baggage.
8.11.3. If a person claiming a piece of Checked Baggage cannot produce the Baggage identification tag and if one has been issued, the Baggage Check, We will deliver the Baggage to them only if they can prove to us that the Baggage is theirs.
8.12 Animals
On some services We do not carry animals. If We agree to carry Your animals, We will carry them subject to the following conditions.
8.12.1. On domestic flights (by which We mean flights within the common travel area of the United Kingdom (including the Channel Islands and the Isle of Man) and the Republic of Ireland) the following will apply:
8.12.2. On international flights (by which We mean all Flights other than domestic flights) the following will apply:
8.12.3. On all flights (by which We mean both domestic and international) the following will apply:
9.1. Schedules
9.1.1. The flight times shown in our timetables may change between the date of publication and the date You actually travel. We do not guarantee these flight times to You and they do not form part of Your contract of carriage with us.
9.1.2. Before We accept Your booking, We or our Authorized Agents will tell You the scheduled departure time of Your flight and it will be shown on Your Ticket or Itinerary and Receipt. We may need to change the scheduled departure time of Your flight after Your Ticket has been sent to You or to change the scheduled departure terminal for Your flight. If You give us or our Authorized Agents contact information, We or they will try to let You know about any changes.
9.1.3. If, after You buy Your Ticket:
We will provide You with full refund.
9.2. Remedies for delays and cancellations
9.2.1. We will take all reasonable measures necessary to avoid delay in carrying You and Your Baggage.
9.2.2. These measures may, in exceptional circumstances and if necessary to prevent a flight being cancelled, include arranging for a flight to be operated:
9.2.3. If We:
You can choose one of the three remedies set out immediately below.
Remedy I
We will carry You as soon as We can to the destination shown on Your Ticket on another of our scheduled services on which a seat is available in the class of service for which You have paid the fare. If We do this, We will not charge You extra and where necessary, will extend the Validity Period of Your Ticket.
Remedy II
We will carry You to the destination shown on Your Ticket in the class of service for which You have paid the fare at a later date at Your convenience and within the Validity Period of Your Ticket on another of our scheduled services on which a seat is available. If We do this, We will not charge You extra.
Remedy III
We will give or obtain for You an Involuntary fare refund.
We will give You additional assistance, such as compensation, refreshments and other care and reimbursement, if required to do so by any law which may apply. We will have no further liability to You.
9.3. Denied boarding compensation
If You are denied boarding against Your will on a flight for which You have both a valid Ticket and a confirmed reservation, We will pay You compensation and provide refreshments and other care as required by any law which may apply. This will not apply if You fail to meet the Check-in and boarding requirements or We exercise our right to refuse to carry You under Article 5.4.3. or 7.
10.1. General
10.1.1. We will refund the fare and carrier imposed charges and surcharges for Your Ticket, or any unused part of it and any taxes, fees and charges, as set out in the fare rules and conditions applicable to Your booking.
10.1.2. Unless We say otherwise, We will only make a refund to the person who paid for the Ticket.
10.1.3. You must, if You want a refund, prove to us that You are the person who paid for the Ticket.
10.1.4. Unless You are applying for a refund on a lost Ticket, We will only make the refund if You first give us the Ticket and all unused Flight Coupons.
10.2. Involuntary fare refunds
10.2.1. We will pay fare refunds as set out below if We:
10.2.2. If You have not used any part of the Ticket, the refund will be equal to the fare and any carrier imposed charges and surcharges, and taxes, fees and charges You have paid.
10.2.3. If You have used part of the Ticket, the refund will be equal to at least the difference between the fare and any carrier imposed charges and surcharge and taxes, fees and charges You have paid and the correct fare and carrier imposed charges and surcharges, and taxes, fees and charges for travel between the points for which You have used Your Ticket.
10.3. Voluntary fare refunds
10.3.1. If You are entitled to a refund of the fare for Your Ticket for reasons other than those set out in Article 10.2., the refund will be as follows.
10.3.2. If You have not used any part of the Ticket, the refund will be equal to the fare and any carrier imposed charges and surcharges, and taxes, fees and charges You have paid, less any cancellation and reasonable service charge.
10.3.3. If You have used part of the Ticket, the refund will be equal to the difference between the fare and any carrier imposed charges and surcharges, and taxes, fees and charges You have paid and the correct fare, and any carrier imposed charges and surcharges, and taxes, fees and charges for travel between the points for which You have used the Ticket, less any cancellation and reasonable service charge.
10.4. Refund on a lost Ticket
10.4.1. If You lose Your Ticket or part of it, We will, if You give us satisfactory proof of the loss and pay a reasonable administration fee, give You a refund as soon as possible after the Validity Period of the Ticket expires. We will only do this if:
This will not apply if any fraud or use by someone else resulted from our negligence.
10.4.2. If We or our Authorized Agents lose the Ticket or part of it, We will be responsible for any loss.
10.5. Our right to refuse a fare refund
10.5.1. We may decide to refuse to give You a refund if You apply for it after the end of the Ticket validity period.
10.5.2. We may decide to refuse to give You a refund if, when You arrived in a country, You presented Your Ticket to us or to government officials as evidence of Your intention to leave that country, unless You can prove to us that:
10.6. Currency
We will pay You a refund in the same way and in the same currency that You used to pay for the Ticket, unless We agree otherwise. For example, if You paid in US dollars by credit card, We will make a refund in US dollars to Yourcredit card account.
10.7. Voluntary fare refunds are made only by the carrier who issued the Ticket
We will only give You a voluntary fare refund if We or our Authorized Agents issued the Ticket and We or they have authorized the refund.
11.1. Unacceptable behavior
If, while You are on board the aircraft, We reasonably believe that Youhave:
We may take any measures We think reasonable to prevent You continuing Your behavior. When the aircraft lands, We may decide to:
11.2. Diversion costs caused by unacceptable behavior
If, as a result of Your behavior, We divert the aircraft to an unscheduled place of destination and make You leave the aircraft, You must pay us the reasonable and proper costs of the diversion.
11.3. Using Electronic devices on board the aircraft
For safety reasons, We may decide not to allow You to use Electronic devices when You are on board the aircraft, including:
You must not use these items when We have told You that they are not allowed.
We will allow You to use hearing aids and heart pacemakers.
12.1. General
12.1.1. You (not us) must:
12.1.2. You must obey all laws, regulations and orders of any countries You fly from, enter or travel through or in which You are a Transit Passenger.
12.1.3. We will not be liable to You if:
12.2. You must present to us valid passports, visas, health certificates and other travel documents
Before You travel, You must present to us all passports, visas, health certificates and other travel documents You need for Your journey. If We ask, You must:
12.3. What happens when You are refused entry to a country
If You are refused entry to a country, You must pay:
We will not refund to You the fare for carrying You to the place where You were denied entry.
12.4. You must repay us fines, detention costs and other charges
If We have to pay any fine, penalty, fee, charge or costs (such as detention costs) because You have failed to obey any laws or regulations, or other travel requirements of the country to which You have travelled to or to produce the necessary documents needed by that country, You must repay us the amount We have paid as a result. We may take this amount from the value of any unused part of Your Ticket, or any of Your money We have in our possession.
12.5. Customs inspection
If necessary, You must be present when Your Baggage is inspected by customs or other government officials. We will not be liable to You for any Damage You suffer in the course of an inspection or because You are not present.
12.6. Security screening
You must allow us, government officials, airport officials, or other Carriers to carry out security screening of You or Your Baggage.
If We and other carriers are involved in performing carriage for You under one Ticket, or under a conjunction Ticket, We will regard the carriage as a single operation for the purposes of the convention. However, please read Article 15.6.1.
13.1. LIABILITY FOR DAMAGE
13.1.1. These Conditions of Carriage govern our liability to You.
13.1.2. The Conditions of Carriage of other carriers govern their liability to You
The Conditions of Carriage of each other Carrier involved in Your journey govern its liability to You. Other Carriersmay have lower limits of liability.
13.2. Applicable laws
Our liability for the carriage of Passengers and Baggage is governed by the Convention. This Article 15 sets out the limits on our liability and summarizes the liability rules applied by us under the Convention but if it is inconsistent with the Convention or other applicable laws, the Convention or other applicable laws will override this Article 13.
13.3. Our liability for the death wounding or other bodily injury of Passengers.
13.3.1. Our liability for proved damages sustained in the event of death, wounding or any other bodily injury by a Passenger in the event of an accident shall not be subject to any financial limit.
13.3.2. For any damages up to and including the sum of the equivalent of 113,100 SDRs , We shall not exclude or limit our liability.
13.3.3. Notwithstanding the provisions of Article 13.3.2., if We prove that the Damage was caused by, or contributed to by, the negligence or other wrongful act or omission of the injured or deceased Passenger or of the person claiming compensation We may be exonerated wholly or partly from our liability in accordance with applicable laws.
13.3.4. To the extent that damages under this Article 13.3. may potentially exceed 113,100 SDRs they will be reduced accordingly if We prove that the Damage was not due to the negligence or other wrongful act or omission of us or our agents or that the damage was solely due to the negligence or other wrongful act or omission of a third party.
13.3.5. We shall, without delay and in any event not later than 15 days after the identity of the natural person entitled to compensation has been established, make such advance payments as may be required to meet immediate economic needs on a basis proportionate to the hardship suffered.
13.3.6. Without prejudice to Article 15.3.5., an advance payment shall not be less than the equivalent of 16,000 SDRs per Passenger in the event of death.
13.3.7. An advance payment shall not constitute recognition of our liability.
13.3.8. An advance payment may be offset against any subsequent sums paid on the basis of our liability.
13.3.9. An advance payment is not returnable, except in the cases described in Article 15.3.3., or in circumstances where it is subsequently proved that the person who received the advance payment was not the person entitled to compensation.
13.3.10. We are not responsible for any illness, injury or disability, including death, attributable to Your physical condition or for the aggravation of such condition.
13.4. Our liability for damage to Baggage
13.4.1. We are not liable for damage to Un-Checked Baggage (other than Damage caused by delay which is covered by Article 15.4.4. below), unless the Damage was caused by our negligence or the negligence of our agents.
13.4.2. Our liability for Damage to Your Baggage, including Damage caused by delay, is limited by the convention to 1,131 SDRs except where You prove that the Damage resulted from an act or omission by us or our agents carried out either:
- with the intention of causing Damage; or
- recklessly and with knowledge that Damage would probably result, and You prove that our employees or agents responsible for the act or omission Were acting within the scope of their employment.
13.4.3. If You complete a special declaration of higher value at Check-in and pay the applicable fee, our liability shall be limited to the higher declared value.
13.4.4. We are not liable for Damage to Baggage caused by delay if We prove that We and our agents took all reasonable measures to avoid the Damage or that it was impossible for us or our agents to take such measures.
13.4.5. We are not liable for any damage caused by Your Baggage.
13.4.6. You are responsible for any Damage caused by Your Baggage to other people and property, including ourproperty.
13.4.7. We are not liable in any way whatever for damage to or loss of items which You include in Your Checked Baggage although You are forbidden from including them under Articles 8c, 8d or 8f, or in the case of permitted firearms You have not complied with the conditions for including them under Article 8d, except as provided for by the Convention. These items include fragile or perishable items, items with a special value, such as money, jeweler, precious metals, computers, personal Electronic devices, share certificates, bonds and other valuable documents, business documents, or passports and other identification documents. In the event of any claim for damage, delay or loss, We may avail ourselves of all defenses of contributory negligence specified in the Convention.
13.4.8. We are not liable in any way whatever for Damage to items which You include in Your Un-Checked Baggage although You are forbidden from including them under Articles 8.3. or 8.5.
13.5. Our liability for damage caused by delay to Passengers
13.5.1. Our liability for Damage caused to a Passenger by delay is limited by the convention to 4,694 SDRs.
13.5.2. We are not liable for Damage to Passengers caused by delay if We prove that We and our agents took all reasonable measures to avoid the Damage or that that it was impossible for us or our agents to take such measures.
13.6. General
13.6.1. If We:
We do so only as agent for that carrier. If You have a claim for Checked Baggage, You may make it against the first or last Carrier or against the Carrier performing the carriage during which the Damage took place.
13.6.2. We are not liable for any Damage arising from the fact that:
13.6.3. Except where these Conditions of Carriage say differently, We are liable to You only for compensatory damages which You are entitled to recover for proven losses and costs under the Convention.
13.6.4. Our contract of carriage with You (including these Conditions of Carriage and exclusions or limits of liability) applies to our agents, servants, employees and representatives in the same way as it applies to us. As a result, the total amount You can recover from us and our agents, servants, employees and representatives will not be more than the total amount of our own liability, if any.
13.6.5. Unless We say otherwise, nothing in these Conditions of Carriage gives up any exclusion or limitation of liability to which We are entitled under the Convention or any laws which may apply.
13.6.6. Nothing in these Conditions of Carriage:
against any public social insurance body or any person liable to pay, or who has paid, compensation for the death, wounding or other bodily injury of a Passenger.
14.1. If You receive Checked Baggage without making a complaint, it will be sufficient evidence that it was delivered in good condition.
If the person with a Baggage Check or a Baggage identification tag receives Checked Baggage without complaint, this will be sufficient evidence that the Checked Baggage has been delivered in good condition and according to the contract of carriage, unless You prove otherwise.
14.2. Complaints about damage to Checked Baggage must be made in writing within seven days of receiving the Baggage
If Your Checked Baggage is damaged, You must complain in writing to us immediately You discover the Damage and at the latest, within seven days from the date You received the Checked Baggage.
14.3. Complaints about delay to Checked Baggage must be made in writing within 21 days of the Baggage being made available to You
If Your Checked Baggage is delayed, You must complain in writing to us within 21 days at the latest of the Checked Baggage being made available to You.
15.1. If You are a Passenger with a disability and You require any special assistance, You should inform us at the time of booking of Your special needs.
15.2. If You are a Passenger with a disability We will carry You where arrangements have been made to provide for Your special needs. If You do not inform us at the time of booking of Your special needs, We will nevertheless use reasonable efforts to accommodate Your special needs.
15.3. Seating
All the rules of seating in Article 5.5. apply to seating Passengers with a disability. In addition if You are a Passenger with a disability which causes You to need a bulkhead seat, such as a disability which causes You to be accompanied by an assistance dog in the cabin in accordance with Article 8.12., and You request a bulkhead seat, it will be provided to You if it is not already assigned to another Passenger with a disability.
15.4. Travel with an attendant
We may require that You travel with an attendant if it is essential for safety or You are unable to assist in Your own evacuation from the aircraft or You are unable to understand safety instructions.
15.5. Baggage
15.5.1. There is no charge for transporting any assistive device, such as a wheelchair or a cane, and such assistive devices will not be counted towards Your free Baggage allowance.
15.5.2. On flights where medical oxygen is permitted, You will be charged for the service of medical oxygen (and Youwill be required to be accompanied by an attendant).
15.6. Stretchers
We reserve the right to cease accepting Passengers who must travel on a stretcher on any flight.
16.1. Carriage of you and your Baggage is also provided in accordance with certain other regulations and conditions applying to or adopted by us. These regulations and conditions as varied from time to time are important. They concern among other things: the carriage of unaccompanied minors, pregnant women, and sick passengers, restrictions on use of electronic devices and items, and the on board consumption of alcoholic beverages. Regulations and conditions concerning these matters are available from us upon request and on our Website.
16.2. None of our servants, agents or employees is authorized to amend these Conditions of Carriage.
16.3. The title of each Article of these Conditions of Carriage is for convenience only, and is not to be used for interpretation of the text.
These Conditions of Carriage shall be governed by and construed in accordance with the laws of the Republic of Latvia.
Regulation of the European Parliament and of the Council (EU) 2016/679 (“GDPR”)
The GDPR gives you certain rights in relation to the information which we hold about you including a right to request a copy of the information. If you would like a copy of this information, please email us here.
When you provide us with your information, you acknowledge that this information may be stored and processed on servers located anywhere in the World, including either inside or outside of the USA or the European Economic Area.
If you have any queries regarding data protection please contact - [email protected]
This Privacy Policy should answer your questions about the sources and kinds of information we collect, how we use it, when it may be shared with others, and how we reasonably attempt to safeguard its confidentiality and security; however, it is not a contract. Primera Air reserves the right to change this Privacy Policy at any time and will notify users of any material changes by updating the policy here and by including a "NEWLY UPDATED" label with the "PRIVACY POLICY" link on the websites governed by this policy for 30 days after any material changes are made. Under no circumstances, though, does this Privacy Policy create a legal right.
We also provide you with ways to correct the data you provide us and to limit our sharing of this data with third parties. This Privacy Policy is applicable to Travel Reservations, Corporate Sales, Marketing Research, Customer Relations/Service, our mobile apps, and certain affiliated Primera Air websites.
Information We Collect And How We Collect It
In order to facilitate your travel and manage our business, we collect and maintain personal information about you. Primera Air collects customer information from many sources to understand and meet your needs. We collect personal information about you from:
- You, when you voluntarily provide us with information;
- Your browser and devices, when you visit our websites, including when you input or enter information on our Web forms, and your browser and devices interact with us, this may include detailed information about which plug-ins are enabled or installed on your browser, your screen resolution, and other technical details that may distinguish your device from other devices;
- Your transactions with any of the companies in the Primera Air family; and
- Other sources, in connection with providing your transportation needs and services.
The personal information we collect about you through these various sources may include, but is not limited to:
- Name, addresses and telephone numbers
- Date of birth and gender
- Email addresses and mobile phone numbers
- Reservation number and flight information
- Credit/debit card number(s), including associated billing address(es) and expiration date(s)
- Information necessary to facilitate travel or other services, including travel companion(s) names, emergency contacts, seating preferences and special dietary or medical needs
- Passport number, nationality and country of residence
- Use of products and services such as self-service devices, flight status notification and online check-in
- Personal information provided via survey, focus group or other marketing research efforts
- Personal information provided to customer-service representatives to research and resolve issues or questions
- Corporate-contract, employer and/or other corporate affiliation (i.e. employer name, title, address and contact information)
Passive Collection Of Information, Cookies, Pixel Tags and Web Beacons
In addition to obtaining your personal information, when you use our site, we may collect tracking information such as your browser type, the type of operating system you use, your physical location information if you have first provided permission through your device, the name of your Internet service provider, and pages visited on our site. Primera Air gets this information by using technologies, including cookies, pixel tags, and Web beacons, to increase the functionality and user-friendliness of our site and to better tailor our site, products, and services to our visitors' needs. We also use this information to verify that visitors meet the criteria required to process their requests and for reporting onsite activity in the aggregate. For example, we may want to know how long the average user spends on our site or which pages or features get the most attention.
We also use social network or other third-party plug-ins and widgets on our site that may allow the associated social networks or third parties to passively collect information about the page you visit, even if you do not click on or otherwise interact with the plug-in or widget and regardless of whether you have an account or other relationship with these social networks and third parties. Information is transmitted from your browser and may include an identifier assigned by the social network or third party, information about your browser type, operating system, device type, IP address and the URL of the Web page where the plug-in or widget appears. If you use social network tools or visit social networking sites, you should read their privacy disclosures, to learn what information they collect, use, and share.
Minors
Due to the nature of our services, travel purchase information, which may include personally identifiable information, may be collected by Primera Air from children under the age of 13 when it is necessary to comply with the law, including federal aviation or security regulations, or as otherwise necessary for Primera Air to provide transportation needs and services. We may retain personally identifiable information when necessary to provide transportation and related services to a child under the age of 13. Primera Air does not knowingly collect personally identifiable information from children under the age of 13 other than when necessary to comply with the law or for safety and security reasons.
If you are a parent or guardian of someone under the age of 13 who has provided us information without your knowledge and consent, you may request that we remove this information by emailing using this form.
Security
When you buy a Primera Air ticket or access your reservation over the World Wide Web, your web browser connects with the website through SSL (Secure Sockets Layer). SSL is an industry-standard way to send personal information over the Internet. SSL ensures you are actually sending data to Primera Air and not someone who claims to be Primera Air. Look for one or more of these indicators on your browser to ensure you have a secure connection: A security alert window tells you that you are about to use a secure connection. Some browsers let you choose whether to display this window.
While Primera Air reasonably attempts to safeguard and to prevent unauthorized access to your private information including, without limitation, your personally identifiable information, we cannot be responsible for the acts of those who gain unauthorized access, and we make no warranty, express, implied, or otherwise, that we will prevent unauthorized access to your private information. IN NO EVENT SHALL PRIMERA AIR OR ITS AFFILIATES BE LIABLE FOR ANY DAMAGES (WHETHER CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR OTHERWISE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, A THIRD PARTY'S UNAUTHORIZED ACCESS TO YOUR INFORMATION, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, STRICT LIABILITY, TORT OR OTHER THEORIES OF LIABILITY, AND ALSO REGARDLESS OF WHETHER PRIMERA AIR WAS GIVEN ACTUAL OR CONSTRUCTIVE NOTICE THAT DAMAGES WERE POSSIBLE.
How Your Information Will Be Used
Primera Air’s Services
Primera Air uses personally identifiable information to complete transactions and fulfill requests for our services. For example, Primera Air requires you to provide personal information when making a reservation to purchase airline tickets or related products and services.
Administrative and Analytical Purposes
In addition to processing, confirming and fulfilling the travel or other services you request, Primera Air may use customer information for administrative and analytical purposes such as information systems management, accounting, billing and audits, marketing, credit card processing and verification, and customer-relations correspondence. Primera Air also uses customer information to identify, develop and market products and services that we believe you will value.
Legal Requirements
Please note that the laws and regulations of several countries require us to provide foreign and domestic government agencies with access to the data you disclose to us and data that we have about you and your travel plans, history, or status, including both before and after a flight arrives and Primera Air does not have control or knowledge of the storage and use of that data after it has been delivered to the respective government entity. Further, to the extent required by law, we may disclose personally identifiable information to government authorities, or to third parties pursuant to a subpoena or other legal process, and we may also use or disclose your information as permitted by law to protect the rights or property of Primera Air, our customers, our website, or its users.
With Whom Your Information Will be Shared
Primera Air does not sell any customer information or share your personal information with third parties except in compliance with this policy. However, we may disclose customer information to companies affiliated with Primera Air and/or unaffiliated third parties to fulfill the products and services you have requested and to process your information for our own administrative and analytical purposes. We may also disclose this information to third parties, such as employers, who have arranged for discounts, purchased travel or other services on your behalf. Additionally, Primera Air may combine the information we receive from you with information collected from other sources. This information may be used to provide offers and/or services specifically tailored to your interests.
From time to time, you may receive offers from affiliated Primera Air companies such as Primera Travel Group, IFS Duty Free, or from carefully-selected third party companies with which we have a business relationship. In addition, we may provide information we collect about you to third parties to distribute promotions, sweepstakes, marketing surveys, focus groups, interviews and other opportunities offered by Primera Air. These third parties are subject to stringent data security and confidentiality requirements and, upon completion of their services, all customer information is returned to Primera Air or destroyed.
In the event we undergo a business transition involving another company, such as a merger, corporate reorganization, acquisition, the sale of all or a portion of our assets, or in the event of bankruptcy, information that we have collected from or about you or your devices may be disclosed to such other entity as part of the due diligence or business integration process and will be transferred to such entity as one of the transferred assets.
How You Can Opt Out of Marketing Communications and Sharing of Your Information With Third Parties
If you want to opt out of receiving marketing email, click here and enter UNSUBSCRIBE in the Subject line. You may also contact Customer Service to submit your request. In addition, all marketing emails from Primera Air will have a valid opt-out link in the body of the message. Please be aware, unsubscribing by email will unsubscribe only the recipient email address and not ALL email addresses associated with that reservation if there are multiple parties travelling.
Other companies or programs in the Primera Air Family may require different steps to change your preferences for participation.
Links to Other Sites
We'd also like to remind visitors that we provide additional links to resources we think you'll find useful. These links will lead you to sites that are not affiliated with Primera Air and may operate under different privacy practices. Our visitors are responsible for reviewing the privacy policies for such other websites, as we have no control over information that is submitted to these companies.
Contacting Us
If you have other questions, comments or concerns about our privacy practices please contact [email protected].
Primera Air reserves the right to change this Privacy Policy at any time. We will post any changes here, so be sure to check back periodically. This policy was last reviewed on November 19, 2013.
Cookies On The Primera Air Website
We use cookies to ensure that we give you the best possible experience on our website. We also use cookies to show you advertising that is relevant to you. If you continue to browse our website without changing your settings, you agree to receive cookies from the Primera Air website.
However, if you prefer, you can change your browser cookie settings at any time. Most browsers have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent. You may elect to reject cookies by adjusting your browser's settings, but doing so will limit the range of features available to the visitor on our website and most other major websites that use cookies.
Our site also occasionally uses "local shared objects" such as "Flash cookies." Like browser cookies, Flash cookies may be used for coordinating content delivery, website functionality, maintaining preferences, advertising, or analytics. Unlike browser cookies, "Flash cookies" are not stored in the browser, but can nevertheless be managed using instructions found on this Adobe website.
What Are The Different Types of Cookies That Primera Air Uses?
There are three types of cookies and Primera Air uses them for the following purposes:
Essential cookies
These cookies enable you to use the website. They store session data used by the website code. These cookies are essential to enable you to browse the website and use certain website features. Disabling them may prevent you from using certain parts of the website. Without these cookies, services like shopping activity and paying activity cannot be provided. These cookies also help keep the website safe and secure.
Preference cookies
These cookies store information such as your preferred country and language selection, login data and website preferences. Without these cookies, our website cannot remember certain choices you've previously made or personalize your browsing experience by providing you with relevant information. These cookies can also be used to recognize your device so that you do not have to provide the same information more than once.
Behavioral / Advertising cookies
These cookies gather information about your browsing behavior so we may better improve your site experience and provide you with more relevant content. They remember that you've visited our website and assist in providing information on understanding usage of products and services on the website. We do this in order to provide you with advertisements and messages that are relevant to you and your interests. Many of these cookies are from third parties that Primera Air uses as part of its advertising or marketing program. Some of these third parties use only anonymous or technical information while others also use proprietary consumer datasets that may include personal information websites.
Non-personal data cookies
Primera Air may advertise on the Google content network using Google’s remarketing technology. In doing so, Google will place or read a unique ad-serving cookie on your computer and will use non-personal information about your browser and your activity at this site to serve ads on their content network. The ad-serving cookie is a persistent cookie. You can learn more about how to opt-out of such cookies by downloading Google Analytics opt-out browser add-on.
To learn more about cookies and your privacy on the Web, visit the online resource All About Cookies.
Effective October 1, 2017
Safety considerations, weather, air traffic control, operations and other factors may occasionally cause lengthy tarmac delays.
Primera Air have planned and prepared to manage and minimize lengthy tarmac delays on flights operated outside from United States or Canada.
Consistent with DOT regulations, Primera Air Lengthy Tarmac Delay Plan (“Plan”) covers all scheduled and public charter flights operated by Primera Air outside from United States and Canada.
Primera Air responsibility to Customers:
For any international flight that depart from United States or Canada airport, Primera Air will not permit an aircraft to remain on the tarmac at a United States or Canada airport for more than four hours before allowing passengers to deplane unless: either the pilot-in-command determines there is a safety-related or security-related reason (e.g., weather or a directive from an appropriate government agency) that the aircraft cannot leave its position on the tarmac to deplane passengers; or air traffic control advises the pilot-in-command that returning to the gate or another disembarkation point in order to deplane passengers would significantly disrupt airport operations.
For any international flight, Primera Air will provide adequate food and drinking water no later than two hours after the aircraft leaves the gate (in the case of departure) or touches down (in the case of arrival) if the aircraft remains on the tarmac, unless the pilot-in-command determines that safety or security considerations preclude such service.
For any international flight, Primera Air will provide operable lavatory facilities, maintain comfortable cabin temperatures, and ensure adequate medical attention if needed while the aircraft remains on the tarmac.
For any international flight, Primera Air will ensure that passengers on the delayed flight receive notification regarding the status of the delay every 30 minutes while the aircraft is delayed, including the reasons for the tarmac delay, if known.
For any international flight, Primera Air will ensure that passengers on the delayed flight receive notification beginning 30 minutes after departure time (including any revised departure time that passengers were notified about before boarding) and every 30 minutes thereafter that they have the opportunity to deplane from an aircraft that is at the gate or another disembarkation area with the door open if the opportunity to deplane actually exists.
Primera Air hereby declares that it has sufficient resources to implement this Plan and it has been communicated with airport authorities (including terminal facility operators where applicable) at each United States or Canada airport that we serve, including regular United States or Canada diversion airports.
Primera Air hereby declares that it has shared this Plan with United States and Canada customs and border protection institutions at each airport that Primera Air regularly use for international flights, including diversion airports, and with the transportation security administration institutions at each United States and Canada airport that we serve, including regular United States and Canada diversion airports.
Primera Air would like to emphasize to its Passengers the following information regarding certain Passenger service provisions during a lengthy tarmac delayed flight.
Notice to Primera Air passengers: this page contains Primera Air's Tariffs and General Conditions of Carriage
The General Conditions of Carriage provide information on certain conditions that govern transportation on Primera Air, e.g. check-in and boarding gate deadlines, overbooking notice, notice of baggage liability limitations and conditions of contract.
An air carrier's tariff is a document that contains its published fares, charges and related terms and conditions of carriage applicable to air services.
Primera Air is required by law to publish its domestic terms and conditions of carriage on this website and to make its domestic tariffs available for public inspection.
When you choose to fly with Primera Air, our goal is to provide the best possible experience. Our Customer Service Plan for flights to and from the U.S. outlines our procedures and provides useful information.
Lowest fares available
We are committed to provide you the lowest available fares and the highest quality for any flight you choose. All the low-fare flights are available on www.primeraair.com. If you need any assistance, please contact our customer service center.
Keeping you informed
In case your flight is delayed, cancelled or diverted by more than 30 minutes, we will do our utmost to inform you of the disruption within 30 minutes via email and the phone number provided during the reservation process.
The latest information will also be published on www.primeraair.com and by our Customer Service via phone.
For flights departing from the U.S., announcements will be made at the boarding gate area and the flight display systems will be updated with the latest flight details.
Changes in travel itineraries
We will inform you about any itinerary changes via the email you provided during booking. In case your booking was made through an agency, your agent is responsible for passing on any information regarding changes.
Lengthy delays on the tarmac
In the event of a lengthy tarmac delay at a U.S. airport, we'll follow our Tarmac Delay Contingency Plan in order to ensure that the essential needs of all passengers are met.
Assistance in the event of a cancellation or delay
We do everything to ensure that all of our flights operate according to schedule, however, sometimes things don't go according to plan.
In case your flight is cancelled or delayed, we will do our best to rebook you on our next available flight to your destination. We will also make sure you are provided food, access to communications and accommodation (if needed), as per EU regulation 261/2004.
In case your cancelled flight is considered to be within our control, you may also be entitled to a compensation according to EU regulation 261/2004.
Assistance for passengers with special needs in the event of a delay
If you have a disability or need to request special assistance, we will ensure your needs are met during the flight delay (including lengthy tarmac delays at U.S airports). We aim to provide assistance in line with Part 382 of the US Department of Transportation Regulations and our General Conditions of Carriage.
Delayed baggage
If your baggage doesn't arrive on the same flight to or from the U.S, we will do our best to deliver it within 24 hours. In case your baggage is delayed, lost or damaged, we will reimburse your costs in line with the provisions outlined in the Montreal Convention.
24 hour cancellation guarantee - flights to/from the U.S.
If you choose to cancel a booking for a flight to or from the U.S within 24 hours of purchase, we will refund the ticket in full, including the transaction fee, if the booking was made at least one week prior to the flight.
Refunds
Please be informed that we issue refunds only to the credit card used at the time of booking and it will take up to 15 business days for the funds to be transferred back to your card.
Cash payments will be reimbursed to a nominated account within 20 days.
We will also refund charges for extra services that were not provided due to an over-sale situation or flight cancellation.
Overbooking
In the unlikely event, where we might have a shortage of seats on one of our flights, all overbooked passengers will be handled in a fair and consistent manner according to Part 250 of the US Department of Transport Regulations and our policies and procedures for determining boarding priority.
Other travel policies
All our travel policies, cancellation help and aircraft seating configuration is available on our website www.primeraair.com and can also be inquired through our Customer Service.
Share your comments
If you would like to give us some feedback or have any concerns, we advise you to get in touch with us through our Customer Centre via e-mail [email protected]. We will contact you within 24 hours. Every suggestion gives us a chance to improve our services.